Service Manager - Team Leader
NEEDED!
Location: 100% REMOTE
17 000 - 21 000 PLN + VAT (B2B) per month
Join the team of Experts that transform businesses into data-driven organizations by providing new generation of Business Intelligence solutions including Artificial Intelligence and Machine Learning based on Microsoft Azure and Power Platform.
We are a group of dedicated technology enthusiasts, passionate about data processing, and extracting valuable information for clients that are essential for making strategic business decisions.
Elitmind’s founders are two data geeks whose professional path is dedicated to the Data. They still are actively involved in cooperation with clients.
Our experience, exceptional skills and knowledge have leveraged us to the leader position in Data Analytics – we are running multiple projects for the biggest global and Polish companies.
We are excited about using the potential of AI and Machine Learning in Business Intelligence solutions. We are experts in creating solutions based on the latest technologies of our key partner, Microsoft, in particular Azure Cloud Services.
Our goal is to become the first-choice partner for clients around the world when it comes to analytics and artificial intelligence. We know that we will not achieve this without the strong Team!
Join our Team as
Service Manager - Team Leader
We are looking for a Service Manager - Team Leader to join our team!
👉 Join us and become another ElitManiac! :)
- Collaborating closely with project stakeholders to understand analytical and reporting needs.
- Translating business requirements into technical solutions.
- Designing and implementing new data models and reports utilizing best practices.
- Optimizing existing data models and reports to improve efficiency and impact.
- Working with data engineers on the reporting layer to maintain data integrity and quality.
- Supporting customers in Power BI enterprise adoption and implementation.
- Mentoring team members with less experience and promoting knowledge in the organization
- Collaborating closely with project stakeholders to understand analytical and reporting needs.
- Translating business requirements into technical solutions.
- Designing and implementing new data models and reports utilizing best practices.
- Optimizing existing data models and reports to improve efficiency and impact.
- Working with data engineers on the reporting layer to maintain data integrity and quality.
- Supporting customers in Power BI enterprise adoption and implementation.
- Mentoring team members with less experience and promoting knowledge in the organization
TECH SKILLS:
SOFT SKILLS:
- Experience in Service Manager (or related) role; responsible for service operations and management of customer expectations
- Experience as a Team Leader/Manager
- Ability and willingness to work as a liaison between Client's structures and Elitmind's team
- Understanding of Quality of Services, SLAs, KPIs – ITIL Certification will be an advantage
- Experience and deep understanding of support and service processes
- Technical understanding of delivered solutions
- Fluent English (spoken and written)
Nice to have:
- Understanding of Azure services and products
- Knowledge of Data Warehouse, Lakehouse environments
- Experience in DevOps approach
- Cross-sell and Up-sell experience, or willingness to learn and participate in sales processes
- Service Desk experience in a large company
- Open-mindedness, eagerness to learn new technologies, ability to newly acquired knowledge into practice
- Exceptional collaborative and communication skills
- Experience in Service Manager (or related) role; responsible for service operations and management of customer expectations
- Experience as a Team Leader/Manager
- Ability and willingness to work as a liaison between Client's structures and Elitmind's team
- Understanding of Quality of Services, SLAs, KPIs – ITIL Certification will be an advantage
- Experience and deep understanding of support and service processes
- Technical understanding of delivered solutions
- Open-mindedness, eagerness to learn new technologies, ability to newly acquired knowledge into practice
- Exceptional collaborative and communication skills
- Fluent English (spoken and written)
Nice to have:
- Understanding of Azure services and products
- Knowledge of Data Warehouse, Lakehouse environments
- Experience in DevOps approach
- Cross-sell and Up-sell experience, or willingness to learn and participate in sales processes
- Service Desk experience in a large company
Ability to work remotely
Private medical care or Multisport (you choose)
Flexible working hours
Paid holidays
Unlimited access to Microsoft/Snowflake Technology
Comfortable and spacious office