Service Manager / Team Leader
NEEDED!
Location: 100% REMOTE
16 000 - 22 000 PLN + VAT (B2B) per month
Join the team of Experts that transform businesses into data-driven organizations by providing new generation of Business Intelligence solutions including Artificial Intelligence and Machine Learning based on Microsoft Azure and Power Platform.
We are a group of dedicated technology enthusiasts, passionate about data processing, and extracting valuable information for clients that are essential for making strategic business decisions.
Elitmind’s founders are two data geeks whose professional path is dedicated to the Data. They still are actively involved in cooperation with clients.
Our experience, exceptional skills and knowledge have leveraged us to the leader position in Data Analytics – we are running multiple projects for the biggest global and Polish companies.
We are excited about using the potential of AI and Machine Learning in Business Intelligence solutions. We are experts in creating solutions based on the latest technologies of our key partner, Microsoft, in particular Azure Cloud Services.
Our goal is to become the first-choice partner for clients around the world when it comes to analytics and artificial intelligence. We know that we will not achieve this without the strong Team!
Join our Team as
Service Manager / Team Leader
We are looking for a Service Manager / Team Leader to join our team!
The ideal candidate for the role of Service Manager / Team Leader is someone with proven experience in managing service operations and support teams. They should excel at building and maintaining client relationships, ensuring compliance with agreed service levels (SLAs), and effectively managing incidents and maintenance tasks. The candidate should possess a strong technical knowledge and the ability to quickly learn and implement new technologies. Excellent communication skills and the ability to work in a dynamic environment are crucial, as is representing the company to clients and ensuring internal reporting and team coordination.
👉 Join us and become another ElitManiac! :)
- Taking care of customer relationships and ensuring an agreed level of service and support, including established SLAs
- Managing priorities for maintenance tasks, monitoring, incident and problem management, service requests
- Ensure timely communication, escalation and resolution of critical incidents in accordance with the pre-defined Service Level Agreements and Business Requirements.
- Regularly review and manage the incident backlog. Prioritize backlog incidents based on their impact and urgency. Ensure resolution and admin. of actions esp. of aged backlog.
- Coordinating the Support Team to ensure the agreed level of service
- Representing the Support Team and Elitmind to the client
- Reporting the status of work to the client and internally in the manner agreed with the client
- Participating in the sales process - managing the budget, reporting on utilization and risks, negotiating with the client
- Planning and managing team allocations (including participation in recruitment and negotiations with the client)
- Leading project team, motivating and planning the development of consultants
- Taking care of customer relationships and ensuring an agreed level of service and support, including established SLAs
- Managing priorities for maintenance tasks, monitoring, incident and problem management, service requests
- Ensure timely communication, escalation and resolution of critical incidents in accordance with the pre-defined Service Level Agreements and Business Requirements.
- Regularly review and manage the incident backlog. Prioritize backlog incidents based on their impact and urgency. Ensure resolution and admin. of actions esp. of aged backlog.
- Coordinating the Support Team to ensure the agreed level of service
- Representing the Support Team and Elitmind to the client
- Reporting the status of work to the client and internally in the manner agreed with the client
- Participating in the sales process - managing the budget, reporting on utilization and risks, negotiating with the client
- Planning and managing team allocations (including participation in recruitment and negotiations with the client)
- Leading project team, motivating and planning the development of consultants
- Experience in Service Manager (or related) role; responsible for service operations and managment of customer expectations
- Experience as a Team Leader/Manager
- Technical understanding of delivered solutions
- Ability and willingness to work as a liaison between Client's structures and Elitmind's team
- Understanding of Quality of Services, SLAs, KPIs – ITIL Certification will be an advantage
- Experience and deep understanding of support and service processes
- Open-mindedness, eagerness to learn new technologies, ability to newly acquired knowledge into practice
- Exceptional collaborative and communication skills.
- Fluent English (spoken and written)
Nice to have:
- Understanding of Azure services and products
- Knowledge of Data Warehouse, Lakehouse environments
- Experience in DevOps approach
- Cross-sell and Up-sell experience, or willingness to learn and participate in sales processes
- Service Desk experience in a large company
- Experience in Service Manager (or related) role; responsible for service operations and managment of customer expectations
- Experience as a Team Leader/Manager
- Technical understanding of delivered solutions
- Ability and willingness to work as a liaison between Client's structures and Elitmind's team
- Understanding of Quality of Services, SLAs, KPIs – ITIL Certification will be an advantage
- Experience and deep understanding of support and service processes
- Open-mindedness, eagerness to learn new technologies, ability to newly acquired knowledge into practice
- Exceptional collaborative and communication skills.
- Fluent English (spoken and written)
Nice to have:
- Understanding of Azure services and products
- Knowledge of Data Warehouse, Lakehouse environments
- Experience in DevOps approach
- Cross-sell and Up-sell experience, or willingness to learn and participate in sales processes
- Service Desk experience in a large company
Ability to work remotely
Private medical care or Multisport (you choose)
Flexible working hours
Paid holidays
Unlimited access to Microsoft/Snowflake Technology
Comfortable and spacious office